Help Desk Software and Customer Support Software

3. Hot Open Tickets (FREE GPL)
Hot Open Ticket's Review: 6 out of 10 stars Read More Here

Pros: Hot Open Tickets Help Desk has many features, including "hours spent", piority and many other ticket call center features. We also liked how you could quickly change and create new help desk related categories.

Cons: Help Desk Setup is not as simple as it should be, you have to import a MySql Dump into your SQL server and manually edit a config file. Also all html is created with php, thus its more difficult to customize the hot open tickets help desk system.

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